c# - how to keep email conversation together. MVC website -


i'm working on ticketing system, staff can send email customers using smtp , when customer replies fetch using imap , add ticket.

right i'm adding ticketid in subject line,so when email comes in can append existing ticket.

but @ times customers remove subject line , reply creates new ticket.

can advice me how around it. think zendesk appends ticketid in email address, not sure if work.

most systems have comment in replies telling customer not edit subject line. if remove subject, can instead search email content (if included previous reply information of subject line) perhaps first 200 lines if want limit it, using regular expression pattern match subject line text string , extract ticket number that.


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